Privacy Policy

This website is operated by and on behalf of the limited liability company Resolution IT Limited. This privacy notice covers the Resolution IT Limited website. It does not extend to any other websites linked from the Resolution IT Limited website.

Some areas of our website might ask you to register with us before we will provide certain information or make certain services available to you. For example, we may ask you to give us information in relation to your business and your business interests.

We ask for this information for several reasons. These reasons include: to enable us to understand our users’ needs better; to provide more tailored products and services to you; to provide you with information about products and services which we offer; and to audit usage of our website. You are not required to give us this information but, if you do give it to us, this will be treated as consent on your part to us contacting you for these purposes.

Apart from any information which you give us voluntarily, the only information which we will collect from you on this website is your email address. We will process all information in accordance with the Data Protection Law (as amended from time to time), with which we will comply.

We never sell or pass on our databases to enable third parties to market their products or services directly to you. However, we may need to pass your details to third parties engaged by us or with whom we work in the following circumstances:

(1) if you are a customer, we may pass your details to a third party. We might wish to do this for a number of reasons, such as to enable us to carry out work for you, for training purposes and/or for credit control purposes.

(2) we may need to pass your details on to a third party in relation to the holding and management of an event, in which case the information will only be used by that third party for that specific purpose.

(3) where services to Resolution IT Limited are provided by an external provider. For example, we have arrangements in place with service providers in relation to other specialist IT systems and support, mail or server hosting, document creation and management and research services.

We may collect some information from your use of this website through ‘cookies’. Cookies are temporary internet files which are placed on your computer’s hard drive by your internet browser. These allow us to collect information such as the time spent on our website, means of entry/exit and the pages used.

Save as set out above, any information which Resolution IT Limited holds or collects will not be disclosed to third parties, except as required or permitted by law or any regulatory body.

To make sure that we follow your instructions correctly, and to improve our service through training of our staff, we may monitor any communication between you and us.

We may also contact you from time to time to ensure that the information which we hold in relation to you is accurate. You are entitled to ask for a copy of your information, for which we may charge a small fee and to ask for any inaccuracies to be corrected.

If your personal details change, if you change your mind about any of your marketing preferences or if you have any queries about how we use your information, please let us know at Resolution IT Limited.

This notice is issued to comply with our requirements under the Data ProtectionLaw, (as amended from time to time). This notice may change from time to time and you should therefore review it regularly. However, if we make any substantial changes we will notify you by posting a prominent announcement on our website.

By submitting any form on this website, you accept the Mollom privacy policy.

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Our Customers

I would like to thank Rupert and the Resolution IT firm here in Dubai. Though our company has a long history of success in other countries the simple fact is, every new country has its challenges and obstacles to overcome. The UAE is no exception to this and with the fast and responsive support of Resolution IT, we have been able to accelerate many areas of business that I simply could not do alone. They have been able to provide both practical and innovative solutions to our problems which has enhanced the convenience, security and efficiency of our small team here.
Regardless of the fact that we are both a branch and large company in Japan and in many ways a small startup here in Dubai, Resolution IT have been able to handle both elements with ease and professionalism.
Thanking the team again for all their support.

Tom Ashlin

We are very happy with Resolution IT and appreciate all they do for us. In particular, how professional, efficient and well-mannered their staff are

Ziad Itani Managing Director

Using Resolution IT to manage all of our hardware and software has been one of the best decisions we’ve made for our company. With their almost immediate response time in urgent situations, they have saved our company countless hours of productivity by minimizing our downtime. Thanks to them, we were fully prepared when we needed to switch the entire company to working from home and were able to do so within a few hours, with no disruption to our work. Thank you for your extremely responsive and professional services and for removing all the hassles of dealing with IT in our office

Katharina Karcher General Manager

We have chosen Resolution IT MEA as our outsource IT partner. We are happy working with the team as they provide great and fantastic services. They always respond to all our IT concerns as quickly as possible. They also have dedicated and professional engineers and support team

Nanda Ramesh Secretary to CEO & Admin Executive

Working with Resolution IT is an outstanding experience. In this ever changing world of technology, their excellent services and solutions are delivered swiftly and professionally. Their follow-up on issues related to the site is exceptional. We wholeheartedly recommends Resolution IT to all its partners and friends.

Muhammad Salahuddin Chief Finance & Strategy Officer

Resolution IT has been our consistent and dependable IT service provider in making sure that our system is working accordingly in suitable in the company needs. They are very consistent in providing any possible needs at all times.

Bernadette Nangca Business Development Coordinator

Resolution IT communicated well and responded to our requests promptly and successfully. Time was of the essence to have our production up and running and our communications available which Resolution IT acheived with high quality work outside normal working hours to avoid disruption. We look to them as our trusted advisor when it comes to IT and would highly recommend Resolution IT.

Hassan Jomaa

Resolution IT’s quick turnaround time and their exceedingly qualified and professional team is a total win for our business. They give us incredible backup with our everyday IT requirements. With the Platinum Managed IT Support we have peace of mind and can concentrate on our core business without stressing over IT issues.

Sajeev Konnayath Accounts Manager

Resolution IT have provided us with the expertise, service and support we needed. We appreciate their flexibility, reliability, professionalism and response time. We feel that we have chosen the right IT service provider.

Linesh Mungur Associate Manager

Thanks to the IT Network Audit and Consultancy from Resolution IT, we were able to evaluate exactly how our network was configured, then look to implement the recommended changes in design. This ensures our network functions at the best performance to satisfy our fast moving business.

Shwetank Sheel Operations Director

Resolution IT provide us with exactly the type of service we need. We value their quick response and helpful attitude. We are very happy with their support and look forward to a long association. We would recommend Resolution IT as your service provider as they ensure a reliable, prompt and excellent IT service.

Ghassan Kandil Production Manager

Resolution IT's services are easy and fast with no complications, which is what we need as a business to waste no time. Representatives are clear and professional in the delivery of services and we very much recommend Resolution IT to others.

Rania El Alami, Consultant Business Setup Consultants