Microsoft 365 is a go-to solution for business owners looking to streamline their processes and increase employee productivity in the long term.
Providing high-quality communication channels is crucial for any company. It promotes cross-department collaboration and faster exchange of ideas.
What is Microsoft 365?
Microsoft 365 is an all-in-one platform that unifies phone, video, screen sharing, chat, and file management into a single space. It’s a ready-to-use system that allows for seamless communication in numerous ways. The system operates on the cloud, making it easily accessible to all team members with access to the internet.
Here are 5 of the key features of this concept to help you better understand how it can scale your business:
Mobility
Through Microsoft 365, all employees can stay connected at all times and from all locations. It doesn’t matter whether they’re working from home, abroad, or sitting in the office.
Unified Messaging
This allows employees to handle different message types using a single tool. They can easily switch communication modes, depending on their needs.
Conferencing
Whenever you need conferencing tools, you’ll have them in the palm of your hand. You can allow a group of teammates or clients to connect and speak via video or audio from different locations.
Presence
This feature lets other users know each other’s status. That means you’ll be able to see when someone is online (Active), busy (Do Not Disturb), or away (Out of the Office).
How Microsoft 365 helps business leaders
So, what are the benefits of using Microsoft 365 in your business?
Higher team productivity
It’s important for a business owner to boost their team’s workflow and eliminate bottlenecks. This can be done using Microsoft 365.
This type of communication makes it easier for team members to save time on various tasks, including:
• Faster file sharing that gets rid of email threads for teamwork
• Ability to receive calls from any location
• Single-click video meetings for emergencies
Lower communication costs
Legacy phones and on-site communication tools often cost more than your IT budget should allow. Unified communication relies on the internet for all its activities. This means your phone system turns to Voice Over Internet Protocol (VoIP) and integrates with the rest of the tools. This approach eliminates the need for server and hardware infrastructure creation.
Microsoft 365 also makes it super easy to add new users. You can simply do so via an easy-to-use dashboard without having to make service calls.
Finally, the cost of Microsoft 365 is the same every month. There won’t be any surprises in your budget.
Enhanced customer service
With Microsoft 365, your employees can provide great customer service easier, responding to client queries regardless of their location. It’s because all chats, incoming calls, and emails are visible from any device. You can also integrate all your CRM software on the platform for added benefits.
For example, when a person contacts your business, the person in charge can see all the necessary information and notes related to that client. In the end, they can help them solve issues faster.
Empowering a remote workforce
Thousands of companies have switched to remote work over the past few years. There are plenty of benefits to this approach after all. However, a concern here for many businesses is ensuring that remote workers have all the tools they need for work.
Thanks to Microsoft 365, all communication aspects are included in a single platform. This means that all your remote worker needs is a stable internet connection.
Increasing organisational agility
When you increase your team's productivity, the same follows for the entire organisation. The organisational agility reflects the strategic value of Microsoft 365. And the results you achieve impact your business as a whole.
When communication drives productivity, streamlines workflow, and leads to enhanced business outcomes, it’s where you really get to see its value.
Enhanced security
The security aspect is crucial for every business. And Microsoft 365 enhance the security of a business by integrating all applications into a single platform.
As a result, it becomes straightforward for the IT team to apply specific security policies across all apps. It’s also easier for them to manage security patches and compliance updates since all applications share the same protocols.
Realising the power of Microsoft 365
Streamlining the processes inside an organisation is extremely important in improving the overall performance of its employees. And Microsoft 365 allow you to do just that. With it, you can boost your customer experience and make your team more efficient by integrating your whole communications system into a single platform. Microsoft 365 will let you and your team make calls, host conferences, send emails, receive faxes, and chat from a single, unified space to make your job (and life) easier.
If you’d like to learn more about implementing Microsoft 365 in your business, we’d be happy to help. Reach out to us and we can have a 10-15-minute chat to discuss this topic further. You can also contact our Digital Productivity Consultant and Trainer, Tonia Meakin, to book a comprehensive Microsoft 365 training session.
