Tell me about your background/experience before joining Resolution IT
I'm Shidhin Chandran, and I'm trained in the field of computer science. During my three-year stint as a System Support Executive in a multi-specialty hospital, I learned a lot and honed my skills. I was responsible for resolving all system and network related issues; I feel computers and networking have always been my forte.
What will you be doing at Resolution IT?
As a Systems Engineer, I will be handling all, from the simple to complex, system issues that clients are likely to encounter. Additionally, I’ll be looking after network connection issues, Microsoft Office issues, and, finally, providing printer support to ensure the smooth operation of day-to-day business functions.
What attracted you to Resolution IT?
Resolution IT appeals to me because it is one of the best managed IT support companies in Dubai. It efficiently provides support and services to clients, understands their specific needs, and provides appropriate solutions. I'm excited to be a part of such a talented group of hard-working people.
What are your thoughts on today's technology?
Technology has transformed our world and our daily lives. The technology Resolution IT is using can monitor and manage every client's server and other IT products on a single screen. If there are any kind of issues on IT equipment, we will get alerts and manage the issues before they become problems. It’s incredible that today’s technology allows us to offer seamless solutions without adversely affecting our clients’ businesses.
What's your favorite work app?
Ticketing Tool and Server Management Solution are two of my favorite work apps. These applications are extremely beneficial to both our clients and our organization. The ticketing tool we use which allows our clients the transparency to see at a glance how much time we have spent on a particular issue.
How would people describe you?
I'm always told I'm a hard worker who is keen to learn new things. The secret is to use technology to work smarter and not necessarily harder!
Speak to Shidhin at +971 4 451 7919