The next in our series of #MeetThe ResolutionTeam is Nidhi Nair who is our Client Services Manager.
So tell us what you do at Resolution IT Nidhi?
As Client Services Manager, my role is to manage all the client accounts and help to nurture business relationships. I spend quite a considerable amount of time understanding our clients’ business needs so we can provide bespoke IT solutions to address them. We don’t believe it’s a ‘one size fits all’ approach for IT managed services so time spent with clients is invaluable in really getting to grips with their specific needs, before stitching together the appropriate solutions.
What’s your background?
I’ve been in the IT industry for around 20 years and have a Master’s Degree in Information Systems. I’ve had the pleasure of working with most of the leading system integrators and IT service providers in the region, giving me extensive experience across all areas of IT.
So what brought you to Resolution IT?
Simple. It’s one of the most professionally managed organisations I’ve ever worked for. It has a really interesting range of multi-national clients with providing a high quality service right at the core of its business beliefs. We’re a great team with real understanding and deep bonds between us. That makes it feel pretty special, almost like an extension of family. That’s very hard to beat!
What do you like about working at Resolution IT?
I love the challenge of growing the business. We started out as a one-man business and have expanded in a very short span of time. It’s a very exciting time to be in the IT industry, with security, cloud storage and automation at the forefront of many businesses’ needs right now. The IT industry in Dubai is really growing and it’s extremely exciting to be a part of it.
When you have any spare time, what do you get up to?
I love to spend time with my family, and then a close second would be my passion for cricket. If there’s any time left over then I like to play badminton.