For a business to succeed in local or global competition in 2021 and beyond, it has to recognize not only the inevitability of change, but also the speed at which this change is taking place in this era of rapid technology evolution.
If business leaders in an organization drive this change with digital transformation, it can enable the business to be as agile and competitive as it needs to be, driving its success in the market.
Some of the benefits are as follows;
- High quality customer experience
- Digitalization of business operations
- An empowered workforce
- Elimination of time-consuming manual processes via business process automation
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