Managed IT Services

Our flexible managed IT support services are built to fit your business for the most cost-effective IT services in Dubai.

As our team become your full-time IT department, we take over all the day-to-day IT services, IT support tasks and responsibility of your network and data leaving your staff able to concentrate on your business.

A bespoke package designed to suit the IT requirements of your business will be created by our experienced team of IT consultants in Dubai.

Platinum IT Support

Platinum Managed IT Support is a fixed price support contract, designed to reduce costs and help budgets. Calculated on the configuration of equipment and the number of users, clients pay for their systems to run efficiently and reliably rather than for issues to be fixed when things go wrong.

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Advanced Monitoring & Maintenance

Don't let a problem become an issue. Advanced Monitoring & Maintenance takes a proactive approach to the smooth working of your IT systems.

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IT Health Checks

These aim to identify faults before they become a problem, ensuring servers run as efficiently as possible to prevent disruption or downtime.

Thorough and comprehensive checks include running test restores of the backup, installing any required service packs and security updates, ensuring there is adequate free storage space, checking UPS equipment (backup battery) is fully operational and thoroughly checking the general state of the server and event logs.

Ensuring IT systems are secure
Mitigating disruption and downtime
Problem prevention
Avoiding expensive fixes

Guaranteed Response Service

Promises fast response to business critical issues.

Clients can pre-agree response times to suit the requirements of their business. The response covers both on-site or by using remote access, whichever is most appropriate or effective. Response times can be as quick as half an hour for on-site or immediately remote.

Minimising downtime
Fast professional response
Client peace of mind

Outsourced Helpdesk & Resource

Whether your business requires total IT support, expertise for a particular project or simply to maintain business as usual, the outsourced service is tailored to suit.

There's no need to worry about staff holidays, sickness or shortages within your business; leave it to our experienced professional engineers, available for your business.

Project work
Holiday and sickness cover
Busy periods for the business
Rapid business growth
The need for experts immediately
Flexibility

Remote Support

Many IT problems can often be resolved quickly and easily by a qualified engineer. Remote support for any worldwide location allows Resolution IT to remotely access individual desktops to swiftly fix the issue. Avoiding unnecessary attendance provides a fast response with lower costs.