Managed Guest Wi-Fi Solution

This state-of-the-art guest Wi-Fi solution allows this client to easily enagage with guests and customers.

The client 

The Hotel Jerbourg is a luxury Guernsey hotel set on the cliff top of Jerbourg Point. The luxury accommodation in an outstanding location with breath-taking views is popular with visitors and locals alike. 

The challenge 

Hotel Jerbourg’s Director, Paul Scambler, wanted to offer more to guests by providing free access to WiFi. The prevalence of mobile devices has meant that free Wi-Fi is now considered an absolute necessity for many travellers. 

the solution

A team of Resolution IT consultants worked with market leading solutions to upgrade the hotel’s entire IT infrastructure, both inside and outside the building. Within the building, the hotel’s current equipment was stripped out and replaced with enterprise level managed wireless access points and multiple VDSL connections to enable the fastest possible Internet speed. With the new systems introduced by Resolution IT, the hotel’s guests and clients are given equal and fair access to the massively improved bandwidth.

One of the most innovative ideas Paul wanted to implement was the provision of tablet devices for guests staying in their superior suites. So, Resolution IT configured Samsung tablet devices which provide access to the information guests require. The end result is a bespoke IT package with excellent Wi-Fi coverage that puts the Hotel Jerbourg at the forefront of wireless communications technology.

One of the many reasons why a Managed Wi-Fi solution was chosen was the fast speed with which guests are able log in and get online. There are no long forms to fill in and no need to ask for the Wi-Fi password, as customers can choose to login using their social networks. 

Hotel Jerbourg wanted to provide Wi-Fi to guests as a totally complimentary service, whilst also looking at patterns of footfall and the online behaviour of guests. This allows the hotel to create an engaging and highly targeted marketing campaign which enhances the customer experience during their stay.

Resolution IT provide excellent IT support whilst suggesting innovative IT solutions to suit our business. It’s these improvements that help differentiate us from our competitors and keep us nimble in our industry.

Paul Scambler, Owner, Hotel Jerbourg

 

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