About

It's good to be different.    

Resolution IT are a leading outsource IT company in Dubai, specializing in IT solutions, support and managed services.

The highly qualified Microsoft certified IT consultants make Resolution IT one of the top IT companies in Dubai.  Being one of the only Microsoft Gold Partners in Dubai, having met Microsoft's rigorous standards, this makes it easy for companies to find a trusted IT partner in Resolution IT. 

The Resolution Way

We guarantee to be different to other IT companies in UAE as we invest heavily in our highly experienced and qualified team to ensure our clients get the most reliable, cost effective and professional IT services.  

Our work is endorsed by clients from many industries as we continue to provide IT support and IT solutions throughout Dubai.  

Highly qualified team

Our team of highly qualified IT consultants in Dubai are certified to the highest industry standards.  Our IT consultants have become trusted business partners to clients due to their extensive experience across our IT solutions, IT support and managed IT services.    

Our consultants provide high level business IT solutions in addition to IT support for a complete, professional IT services.  

Senior Management

Olly Duquemin

Olly Duquemin

Business Development Director

Olly founded Resolution IT in 2007 with Steve Brehaut and Phil Duquemin.  The driving force behind the business and market development activities, Olly directs Resolution IT with a strong focus on service.  Motivated by the unique requirements of each client, Olly manages client relations closely supported by the rest of the team.  

Olly is an accredited Microsoft Sales Specialist in Office 365, Mid-Market Solutions, Server Platform and Small Business.  In addition he is a Microsoft Certified Professional, Qualified Computer Engineer and A+ Hardware and Software Certified Professional. Olly has a vast technical background with experience in all aspects of business IT support and solutions with specialities including Microsoft Server and Desktop Operating Systems, Microsoft Exchange, Microsoft Hyper V, Cloud Solutions and Network Architecture including large managed wireless networks. 

When out of the office, Olly's interests include water sports, motorsport and skiing.

Steve Brehaut

Steve Brehaut

Technical Director

Steve founded Resolution IT in 2007 with Olly and Phil Duquemin. Validated by extensive experience, Steve leads the technical direction of the company. Managing the team of highly skilled engineers, he provides strategic oversight to all IT support and services.

Steve has vast knowledge across the suite of Microsoft products including; Microsoft Server 2008/2012 and Windows Desktop Operating Systems, Microsoft Active Directory, Microsoft Exchange and Microsoft Hyper-V.  In addition, Steve specialises in remote desktop solutions and all aspects of networking,

When he’s not in the office, Steve enjoys family life, being outdoors, general fitness, motorsport and DIY.  

 

Aneesh Pai

Aneesh Pai

Client Services Director

Aneesh Pai has an extensive background in both engineering and business development, having worked in the industry for over a decade. Widely experienced in this sector, Aneesh is best placed as Client Services Director, ensuring exemplary service delivery for all clients, across all projects. 

Aneesh has a keen interest in tennis, basketball, football and weight training. 

Gopal Pai

Gopal Pai

Non-Executive Director

Non-executive Gopal Pai boasts a vast array of experience working in senior roles for global computer and office technology brands.  Having worked across the South East Asia region in India, Singapore and the UAE, Gopal is rich in continent specific knowledge and industry contacts.  Specialist areas include sales, marketing and distribution.

Gopal enjoys badminton, cricket, movies and music when he’s not at work.  

Philip Duquemin

Philip Duquemin

Non-Executive Director

Philip founded Resolution IT in 2007 with Olly Duquemin and Steve Brehaut.  A highly accomplished businessman, Non-Executive Director Philip Duquemin brings a wealth of experience to Resolution IT.  Philip's expertise spans across disciplines such as accountancy, finance and office technology as well as markets in Europe, Russia, Middle East, Africa and South East Asia and as such, provides advisory that is second to none.  

Appointed to a series of senior management roles for global brands including KPMG and NRG International (the international distributor arm of the Ricoh Group), Philip is a distinguished businessman whose work has been appreciated on a worldwide scale.     

Philip is a Fellow of the Institute of the Chartered Accountants in England and Wales and a specialist in commercial and trading business, distributor operations and business efficiencies and expansion. 

Philip and his wife have two children and his interests include fishing, playing golf and boating.

Nidhi Nair

Nidhi Nair

Client Services Manager

Nidhi Nair has been an extremely successful and consultative Sales Professional, with 18 years of experience in the IT industry, having specialized in Enterprise Client Management, Strategic and Business Alliance Management, Partner Business Development, Customer Service, Product Management and more.  Nidhi holds an MBA in Information Systems alongside various other industry related certifications. Having worked with most leading System Integrator’s in the region, Nidhi has always been an asset to his previous organizations and clients, equally.              

Nidhi manages the Sales and Operations at Resolution IT MEA, well supported by his team. A firm believer of commitment and common sense, Nidhi brings a great deal of flexibility and versatility in his work approach. Being an ardent sports lover, he thoroughly enjoys playing cricket, badminton and melodies during his off days.

Why our clients choose us

Highest quality expertise

A deep understanding of the latest technologies, together with a comprehensive in-house skill set ensures all clients receive the best service.  No question is too big, or too small. 

Personal service

We don't use automated communication systems. Every phone call and email is answered promptly by an IT professional.

Proactive, full-service support for any sized business

Whatever your industry or size, Resolution IT can provide a full-service IT function for your business. 

Efficient outsource model

Efficiency is key in both the solutions found and the way we work for a fully cohesive outsource model.  Our team become your staff without the financial and logistical burdens of in-house support. 

24/7 monitoring

Our state-of-the-art systems provide security and peace of mind of our clients who place their trust in our robust and highly secure monitoring services. 

A smooth transition of IT services

Our highly skilled team is experienced in all office computer systems for an easy transition from current IT suppliers. 

Bespoke managed services

Our managed services products are individually designed to suit the IT requirements of your business, for the most efficient and cost effect service. 

The world's best partners

We partner with the world's best IT hardware and software providers to source leading products for our clients. 

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Our Customers

Resolution IT has been our consistent and dependable IT service provider in making sure that our system is working accordingly in suitable in the company needs.  They are very consistent in providing any possible needs at all times.

Bernadette Nangca Business Development Coordinator, Alfred MBC
Alfred MBC

Resolution IT  communicated well and responded to our requests promptly and successfully. Time was of the essence to have our production up and running and our communications available which Resolution IT acheived with high quality work outside normal working hours to avoid disruption. We look to them as our trusted advisor when it comes to IT and would highly recommend Resolution IT.

Hassan Jomaa
Inpress Advertising

Resolution IT’s quick turnaround time and their exceedingly qualified and professional team is a total win for our business. They give us incredible backup with our everyday IT requirements. With the Platinum Managed IT Support we have peace of mind and can concentrate on our core business without stressing over IT issues. 

Sajeev Konnayath Accounts Manager, Altech International FZE
Altech

Resolution IT have provided us with the expertise, service and support we needed. We appreciate their flexibility, reliability, professionalism and response time. We feel that we have chosen the right IT service provider.

Linesh Mungur Associate Manager, Abax Corporate Services
Abax

Thanks to the IT Network Audit and Consultancy from Resolution IT, we were able to evaluate exactly how our network was configured, then look to implement the recommended changes in design.  This ensures our network functions at the best performance to satisfy our fast moving business.

Shwetank Sheel Operations Director, Socialize
Socialize

Resolution IT provide us with exactly the type of service we need. We value their quick response and helpful attitude. We are very happy with their support and look forward to a long association. We would recommend Resolution IT as your service provider as they ensure a reliable, prompt and excellent IT service.

Ghassan Kandil, Production Manager Byblos Road Markings and Traffic Signs
Byblos Road Markings and Traffic Signs

Resolution IT's services are easy and fast with no complications, which is what we need as a business to waste no time.  Representatives are clear and professional in the delivery of services and we very much recommend Resolution IT to others.   

Rania El Alami, Consultant Business Setup Consultants
Business Setup Consultants

Our Technology Partners